Shipping & Returns

Shipping Policy

We ship worldwide from Edmonton, Alberta, Canada. Orders are typically processed within 1-2 business days.

• Canada & USA: Free shipping on all carriers. Arrives in 3-7 business days.
• International: Calculated at checkout. Duties and taxes are the responsibility of the recipient.

Returns

We want you to feel supported. If your Babue carrier doesn't feel right, you have 5 calendar days from the date of receipt to return it for a full refund, less the original shipping fee.

The customer is responsible for:

• The cost of return shipping to Babue.
• Ensuring the item is returned in new, unused condition.
• Returning the carrier in its original packaging.

If the original packaging is not returned or is not in like-new condition, a $10 packaging fee will be deducted from the refund amount.

Refunds will be processed once the item is received and inspected.

Note: Sale items and "Archive" textiles are final sale.

International Returns, Duties & Customs

For international orders and returns:

• Customers are responsible for accurately declaring the original purchase price of the item on all customs documentation.
• Returned items must be clearly marked as "Return of Goods."
• Babue is not responsible for duties, taxes, brokerage fees, or import charges incurred due to incorrect, inflated, or inaccurate declared values on return shipments.
• Any customs charges assessed to Babue as a result of the declared value on the return shipment will be deducted from the customer's refund.

To avoid delays or additional charges, we recommend:

• Declaring the original purchase amount.
• Marking the shipment as a return.
• Checking with your local postal carrier if unsure how to complete the customs form.

How to Initiate a Return

Please email hello@babuebaby.com with your order number. Do not send returns without prior authorization.